A Sixty–Minute Response Guarantee
We provide a one–hour response time warranty for each trouble ticket or email that you submit to our tech support staff. We’ll rapidly reply to all common questions and forward right away the case to our sysadmins in case any additional assistance is needed. If you make use of the Managed Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon preliminary.
A First–Class Customer Care Service
If you require any help using our Web Hosting Control Panel or with any of the apps that we’ve installed on the server on your behalf, do reach our help desk support team at any time via the ticketing system. Plus, in case you require assistance administering your dedicated web hosting server, you can make use of the Managed Services package, which includes Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting services, data backup disk storage space, etcetera.
An Easy–to–Navigate Help Area
We have provided the Web Hosting Control Panel with an in–depth knowledgebase, which offers in–depth explanations of all its features and functionalities. In addition, we have created detailed video tutorials that will further explain to you how to carry out a particular action or solve a commonly experienced problem. The educational articles and the tutorial videos are easily accessible from every Web Hosting Control Panel section via the Videos and Help buttons located in the top right corner.