A 99.9% Server Uptime
We have built our shared website hosting platform using stable hardware and heavily tweaked software. Our admins have installed a modified version of SELinux on each of our physical servers in order to guarantee the highest level of security and stability. We’ve added several anti–DDoS appliances in addition to highly efficient firewall programs to make sure our internal network is unassailable and secure.
All our shared website hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you select, the uptime guarantee remains the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is vital that you also build your own network infrastructure. That’s why we built a custom–configured internal network in all our datacenter facilities. Relying on world–class Juniper routers and switches, our internal network allows for astoundingly fast data transmission speeds and is fully redundant.
Therefore, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, irrespective of which web hosting solution you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you are dissatisfied with our hosting services, or if you consider them inadequate, or if you decide that you want a VPS servers rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have complete control of your domains even if you close your web hosting account with us.
24/7 Technical Support
We have cautiously selected each individual member of our 24x7 support staff to make sure that we can offer you the very best technical support service that you can get. Each of our technicians has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. And they’re available to you 24x7 – you will be able to get in touch with them at any moment and they’ll get back to you as soon as possible.
Their average support ticket response time is just twenty minutes, while with other web hosting companies you need to wait for days. And we also offer you a 1–hour response time guarantee. No matter what happens, your queries will be responded to within one hour.