The availability of the customer and technical support that a shared website hosting company provides can tell you a lot about the services which they supply as well. When you are allowed to use only email messages and / or tickets, you have most likely discovered a reseller not the hosting provider. When this is the case, you will probably have to wait for a couple of days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the true web hosting company for extra help. If the provider offers you several ways of communication with short response time that are available at any moment, they're almost certainly the top provider, not just a reseller. Which means that you'll enjoy well-timed assistance and high quality support as they'll have direct access to the servers where your account is. No matter what the issue - technical or sales, it's always better to have the option to communicate with your hosting company directly using your favourite method of communication.
24/7 Customer Support in Shared Website Hosting
All of our shared website hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our web hosting solutions before you make a purchase or you're an existing client and you have any kind of question or some issue, you can contact us at any time, which includes holidays and weekends. We have many channels to contact us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more technical issues or any troubles which need more time to analyze and handle. In contrast to a number of other website hosting providers, our trouble tickets have a guaranteed maximum response time of just one hour, thus whatever the trouble is, it will be resolved on time and you will not waste days in order to have something fixed.