If you ever face a problem with your site and are incapable of fixing it yourself, ask the hosting provider’s help desk support team to assist you to bring the website back online. A speedy solution would be the perfect scenario, but a lot of companies respond within twenty four hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be easily resolved, your site may not function correctly or may not be accessible at all for a long span of time, so you may lose potential clients because it’s highly unlikely that anybody would be enthusiastic to return to a website that’s out of order. Having said that, you have to make sure not only that you can touch base with your web hosting provider, but also that they can answer and help you in a timely fashion. If an app update does not go as planned or if you erase something by accident, for instance, the website should be restored speedily so as to avoid protracted inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum reaction time for any technical support ticket that you submit or any email that you send is only 60 minutes, even if you contact us during weekends and legal holidays. Whatever the nature of your problem or query may be, we will lend you a helping hand instantly and will provide you with the needed information to troubleshoot any problem with your websites. The real response time commonly doesn’t surpass 15-20 minutes, which suggests that you can just forget about waiting for hours and hours to get a problem resolved or what’s even worse than that – waiting one whole day only to obtain an answer that more info is necessary whilst nothing is solved. We’ll give you assistance in a well-timed manner solely because we know precisely how costly time can be in the dynamic electronic realm. The 60-minute reply guarantee applies to any billing or technical enquiry that you might have related to our shared website hosting.