A live chat is one of the many methods of communication provided by some website hosting companies as part of their support service. Determined by the service provider, the chat is used for pre-sales, billing and/or tech support. This method of contact is quicker than a support ticket and it'll make it much less likely to misspell or misunderstand anything as compared to a telephone call with a representative. Furthermore, when the issue that you experience requires some time to be reviewed and resolved, you'll be able to do something else meanwhile rather than just waiting, like you would have to do if you call. You can also use a live chat support service completely free provided that you have web access even if your hosting supplier is based in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

We supply a live chat support service for all shared website hosting that we offer and we are able to support you with almost everything live. In case you do not have an account with our company yet, we will provide you with more info about the plans so as to help you to pick the most appropriate package. If you are an active client, we can assist you with any billing or general issue along with with plenty of common tech matters, for example an e-mail address installation in a desktop e-mail client. If you can't call us for whatever reason or you are in some country where we do not have a local telephone number, the live chat is the best choice to get in touch with us. Of course, some situations need more time to investigate and test, which means that you will have to open a support ticket to our technicians, still, we're able to save you time and help you with many problems on the chat.