In case you’ve ordered a hosting package and you’ve got certain inquiries connected with a concrete function/feature, or if you’ve bumped into a certain issue and you need support, you should be able to touch base with the respective customer support staff. All hosting companies deploy a ticketing system no matter if they offer other ways of contacting them aside from it or not, because the very best way to handle an issue most often is to post a ticket. This form of correspondence renders the replies exchanged by both parties simple to follow and allows the help desk team representatives to escalate the issue if, for example, an admin must step in. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you’ll have to use no less than two separate accounts to contact the customer care staff and to actually manage the hosting space. Incessantly switching between the accounts might sometimes be a headache, not to mention the fact that it takes a lot of time for most web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
Our shared website hosting feature an integrated support ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything related to the hosting service itself in one place – payments, files, emails, support tickets, etc., eliminating the need to go through different admin dashboards. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a couple of mouse clicks without needing to leave your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of help articles, which will give you more information and which may help you fix any specific problem before you actually send a ticket. We guarantee a ticket response time of maximum one hour, even in case it is a weekend or a legal holiday.